Returns Policy

We want you to love what you ordered. If you’re not completely satisfied, we offer a 30-day return policy from the date of delivery.

Eligibility:

• Items must be unused, in original condition, and in the original packaging

• Proof of purchase is required

Return Process:

1. Contact us via email at support@australiastorecompany.com

2. Our team will provide return instructions and a return address

3. Send the item back using a trackable method

Refunds:

• Approved returns will be refunded to your original payment method

• Refunds may take 5–10 business days to appear in your account

Faulty or Incorrect Items: If you receive a faulty or wrong item, we will cover the return postage and issue a full refund or replacement. Please contact us within 7 days of receiving the item.

Non-returnable Items:

• Opened hygiene products

• Gift cards

• Clearance items marked as final sale